Frequently Asked Questions ~~~ Don't forget to check out our USMC Gear as well as the EMT Pants and uniforms!
Questions before ordering? Check here first! Sly Gear is owned and operated by people in public service. Our team understands your uniform needs and concerns. This site is dedicated to the Public Safety Professional! SHIPPING CHARGES ARE DISPLAYED IN THE FINAL SCREEN OF OUR SHOPPING CART BEFORE YOU SUBMIT YOUR ORDER. Sly GearPRIVACY POLICY: Sly Gear does not and will not sell, trade, or offer for sale any of our customers information, not now or in the future. Your e mail address is kept private as we respect and protect your privacy. Credit card information is transmitted via secure servers using 128 bit layer encryption. Credit card numbers are not stored for your protection. Credit card processing is done through ProPay and PayPal, both highly secure financial institutions.
Sly Gear reserves the right to use or disclose information without notice or consent as needed to satisfy any law, regulation or legal request; to conduct investigations of consumer complaints or possible breaches of law; to protect the integrity of our site and our property; to protect the safety of our visitors or others; or to cooperate in any legal investigation. After all, you serve and protect the public, you deserve peace of mind while getting the gear to serve. Please see the full Privacy policy below.TO HELP KEEP OUR PRICES LOW, WE OFFER E-MAIL SUPPORT: E-MAILS ARE USUALLY ANSWERED
WITHIN ONE TO TWO BUSINESS DAYS. PHONE ORDERS: WE DO ACCEPT PHONE ORDERS AND THEY ARE PROCESSED AS SOON AS POSSIBLE, REMEMBER WE WORK SHIFTS AND GET CALL OUTS TOO! PLEASE E-MAIL BEST TIME TO CALL OR EXPECT A CALL BACK IN THE AFTERNOON OR EVENING HOURS. BACKORDERS: WE MAKE AN EFFORT TO SHIP BACKORDERED ITEMS A.S.A.P. ONCE THEY ARRIVE AT OUR SOUTHERN INDIANA LOCATION. BACK ORDERS ARE USUALLY NO MORE THAN ONE WEEK OUT AND GET PROCESSED IMMEDIATELY TO MINIMIZE YOUR WAIT. TRACKING NUMBERS ARE NOT AVAILABLE UNTIL TIME OF SHIPPING. YOUR REQUEST FOR A TRACKING NUMBER WILL BE ANSWERED AT THE TIME YOUR ORDER SHIPS.
Q
Do you guarantee your products?
A
Yes, Our products are guarateed against defects in workmanship or materials for thirty days from date of reciept of item(s). Some products carry manufacturers warrenties ie: S&W, CRKT, Ka-Bar etc.Click here for more information.
Q
What if I don't want to give my credit card over the Internet?
A
That's fine, simply continue through the ordering process until it asks you for a credit card number, then simply choose "check" or "phone" as a payment option and we will receive your order electronically. You can then give us your credit card information over the phone. Please advise the best time to call in an e-mail to slygear@insightbb.com or we will call during the afternoon / evening hours. Or you may send a check or money order to Sly Gear P.O. Box 71 Sullivan Indiana, 47882, and as soon your payment is processed we'll ship your order. Personal checks may take 7-10 days to clear. Orders will not ship until the check clears.
Q
What is your Return, Exchange policy?
A
Returns and Exchanges: Only unworn and unwashed items will be accepted ,unless defective. Tags must not have been removed. Clothing will not be accepted for exchange, return or credit that has been "balled up" and stuffed in a box. Items covered in carpet fuzz, dog and or cat hair may be charged a cleaning fee if accepted. You may not receive credit for items that were not cared for when packaged or folded. Items for return or exchange must be declared within 10 days of receipt of item. Please contact us for an RMA number prior to return. Shipping charges are to be paid by the purchaser unless item is defective. If exchanging items, Please be sure to include a note stating what your are exchanging for along with a check or money order for the return shipping. If there is a price difference in the item(s) you are exchanging for then either deduct or add the difference in the check or money order you are sending along with your exchange. Returns, not exchanges, are subject to a ten percent restocking fee. We reserve the option to repair or replace defective items. Sly Gear has the final say on whether an item is defective or has been worn or used or even if the item was sold by Sly Gear. Upon receipt and inspection of the returned merchandise, your credit card will be credited for amount of the item returned minus restocking fee if applicable. (Shipping and handling charges are not refundable.) Cancellation of an order prior to shipping still incurs processing fees by the credit card companies, These fees may be deducted from the refund. By ordering from Sly Gear you are agreeing to the terms stated on this web site. Delays in credit or exchanges may occur if an RMA number is not requested prior to returning an item. WE RESERVE THE RIGHT TO REFUSE SERVICE.
What is your contact information for SlyGear?
By Phone:
(812)268-0679 Phone support is currently limited in an effort to keep costs down and prices down. Because we also work in public service, shift work has made it difficult to man the phones. Please be patient and we will help you A.S.A.P. Thanks again!
Snail-Mail:
SlyGear
P.O. Box 71
Sullivan IN. 47882e-mail SlyGear
Q
Where's the legal disclaimer that any lawyer would make you post?
A
Sly Gear is not responsible for any damages or injuries resulting in the use or misuse of the products offered through this web site. CLOTHING IS NOT FLAME RETARDANT or Bio-Hazard proof unless specifically stated otherwise. Some items have restrictions in some states. It is your responsibility to check with local authorities if you think there may be a restriction on the item you're interested in. Sly Gear and HoosierSafety.com are not responsible for items once they leave our physical control. While most orders have a tracking number, those shipped to APO, AE, AFE addresses and by Global Priority Mail and First Class Mail do not. Checks that have been returned for non sufficient funds will incur a $20.00 bounced check fee. Unresolved insufficient checks are processed as unpaid balances and forwarded to collections.
Use your training, use your head and stay safe!
Sly Gear
www.slygear.com
Q
DO YOU ACCEPT PayPal?
A
Sly Gear accepts PayPal and has well over 600 transactions. Our user id is slygear@insightbb.com Please feel free to verify our identity on the official PayPal web site. Just enter Sly Gear into search and click on Indiana in the region box. Thanks!PayPal
Q
Does Sly Gear sell on eBay? And How else can I verify your business?
A
You can check the link to eBay and see our feed back and if we have any current auctions Sly Gear on eBay
Privacy Policy Statement
This is the web site of Sly Gear.
Our postal address is
P.O. Box 71
Sullivan Indiana 47882.
We can be reached via e-mail at cs@slygear.com
or you can reach us by telephone at 812-268-0679
For each visitor to our Web page, our Web server automatically recognizes only the consumer's domain name, but not the e-mail address (where possible).
We collect aggregate information on what pages consumers access or visit.
The information we collect is used for internal review and is then discarded, used to improve the content of our Web page and .
With respect to cookies: We do not set any cookies.
If you do not want to receive e-mail from us in the future, please let us know by writing to us at the above address.
If you supply us with your postal address on-line you will only receive the information for which you provided us your address.
Persons who supply us with their telephone numbers on-line will only receive telephone contact from us with information regarding orders they have placed on-line.
Upon request we provide site visitors with access to transaction information (e.g., dates on which customers made purchases, amounts and types of purchases) that we maintain about them, contact information (e.g., name, address, phone number) that we maintain about them .
Consumers can access this information by e-mailing us at the above address, write to us at the above address, writing to us at the above address.
Consumers can have this information corrected by sending us e-mail at the above address, calling us at the above telephone number, writing to us at the above address.
With respect to security: We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you at our site.
If you feel that this site is not following its stated information policy, you may contact us at the above addresses or phone number, state or local chapters of the Better Business Bureau, state or local consumer protection office, The Federal Trade Commission by phone at 202.FTC-HELP (202.382.4357) or electronically at http://www.ftc.gov/ftc/complaint.htm.
